1. INFORMATION MAZARS SIGNALS
Further information on how to access Mazars Signals is set out below.
1.1 I am a client of Mazars. Does that mean I am given access automatically?
If you are a Mazars client, you will automatically receive an e-mail stating your username and the option to create a password. If you did not receive this e-mail, please contact your Mazars contact person.
1.2 I do not want to use Mazars Signals anymore. Where do I unsubscribe?
If you do not want to use Mazars Signals anymore, please contact your Mazars contact person. Alternatively, check our support page to contact your local servicedesk.. State which username you wish to unsubscribe. After you have unsubscribed, you will receive a confirmation that you have successfully unsubscribed from Mazars Signals.
1.3 Are there any extra costs for using Mazars Signals?
No, there are no additional costs for using Mazars Signals. If you want to know more about our services and related fees, please contact your Mazars contact person.
1.4 Is my information in Mazars Signals safe and secured?
Mazars Signals is an online platform in which every client has a personalized, secured account. Clients log in from a secured environment. Login data are always personal and you have a personalized level of authorization. Only authorized persons can view and/or sign returns and/or financial statements for filing purposes. Your income tax returns are personal and can only be viewed from your personal page. Mazars Signals contains advanced technology enabling digital returns to be sent to the authorities requesting them (government bodies and banks), reliably.
Your Mazars Signals login data are personal. For security reasons, we ask you not to share these with third parties. For more information take a look at our Security whitepaper.
1.5 Is Signals affected by the October 2023 OKTA Security breach?
Mazars is not affected by the Okta security breach of October 2023. We received the following official statement from Okta:
Okta Security has identified adversarial activity that leveraged access to a stolen credential to access Okta's support case management system.
The threat actor was able to view files uploaded by certain Okta customers as part of recent support cases. It should be noted that the Okta support case management system is separate from the production Okta service, which is fully operational and has not been impacted. In addition, the Auth0/CIC case management system is not impacted by this incident.
All customers who were impacted by this have been notified. This email is an informational message. If you are an Okta customer receiving only this message, there is no impact to your Okta environment or your support tickets.
Within the course of normal business, Okta support will ask customers to upload an HTTP Archive (HAR) file, which allows for troubleshooting of issues by replicating browser activity. HAR files can also contain sensitive data, including cookies and session tokens, that malicious actors can use to impersonate valid users. Okta has worked with impacted customers to investigate, and has taken measures to protect our customers, including the revocation of embedded session tokens. In general, Okta recommends sanitizing all credentials and cookies/session tokens within a HAR file before sharing it.
Attacks such as this highlight the importance of remaining vigilant and being on the lookout for suspicious activity. We are sharing the following Indicators of Compromise to assist customers who wish to perform their own threat hunting activity. We recommend referring to our previously published advice on how to search System Log for any given suspicious session, user or IP. Please note that the majority of the indicators are commercial VPN nodes according to our enrichment information.
1.6 How can Signals be accessed?
Mazars Signals is compatible with every (modern) browser.
Mazars Signals can be accessed through the following browsers:
- Safari (specifically for iOS devices)
2. LOGGING IN AND CHANGE PASSWORD
Further information on how to log in and changing your password is set out below.
2.1. Mazars Signals username
2.1.1. What is my username?
Your Mazars Signals username is the e-mail address where you receive information on Mazars Signals. If you do not know your username, please contact your Mazars contact person or check our support page to contact your local servicedesk.
2.1.2. Can I change my username (e-mail address)?
If you want to change your username, please contact your contact person or check our support page to contact your local servicedesk.
2.1.3. I do not have a personal e-mail address. How can I log in?
Mazars Signals only works with personalized usernames. Hence your username is your personal (and unique) e-mail address. This is how your personal environment is secured.
Do you not have a personal e-mail address, but you share it with a person who also wants to use Mazars Signals? If so, you are obliged to submit a personal e-mail address to your Mazars contact person.
2.1.4. I did not receive a username and password. How can I log in?
As a client of Mazars, you will automatically receive an e-mail stating your username and the option to create a password. Did you not receive this e-mail? Please contact your Mazars contact person or check our support page to contact your local servicedesk.
2.2. Mazars Signals password
2.2.1. Can I change my password?
You can change your password yourself. You can do so via the ‘My Profile’ button. You can request a new password if you click the button ‘Change password’.
2.2.2. What conditions does the Mazars Signals password have to meet?
Mazars Signals requires the use of a strong password. This means that, when changing the password, it needs to meet a number of conditions:
- The password must contain at least one capital letter.
- The password must contain at least one numeral.
- The password must contain at least one punctuation mark.
- The password may not contain any part of your username.
- When changing the password, you cannot use any of the most recent 3 passwords.
2.2.3. I forgot my password, what can I do?
You can request a new password yourself. You can do so by clicking the button ‘Forgot password?’ in the login screen. Subsequently, in the next screen, enter your username (e-mail address) as held on record at Mazars Signals. Now click ‘Reset password’. You will receive an automated e-mail from Mazars Signals, enabling you to create a new password. If you did not receive an e-mail for resetting your password, please contact your contact person or check our support page to contact your local servicedesk.
2.3.Multi Factor Authentication
As a client you have to use Multi Factor Authentication (MFA) to log into Signals. Please check our MFA page to see all details regarding MFA.
3. USE OF MAZARS SIGNALS
Further information on using Mazars Signals, such as account management and any error messages, is set out below.
3.1. Account management
3.1.1. How do I add a new contact person?
By adding a new contact person, you can authorize others to view and/or submit returns for a company. Adding a new contact person with corresponding authorization must be arranged through your Mazars contact person
3.1.2. What to do when a contact person leaves the company?
Notify Mazars Signals of the change in personnel through your Mazars contact person, as soon as possible. The account of this user will be deactivated and a new account created, if required. You are personally responsible for timely notifying Mazars of any staff changes.
3.2. Various notifications in Mazars Signals
When using Mazars Signals, you may receive an error or ‘page not found’ message. Further information on what to do in that event is set out below.
3.2.1. Do you receive a ‘page not found’ message?
Perhaps the page you tried to access is no longer available. Try once more or log in again. If still unsuccessful, please contact us. You can either contact your Mazars contact person or check our support page to contact your local servicedesk.
4. OTHER QUESTIONS
Do you have any questions other than mentioned above? Please contact Mazars Signals Support. To see your local contact details see our support page